Please contact our Customer Service team via any of the following channels about your request, and we will get back to you soon. 

E-mail: contact@caneloclo.ae
Instagram-DM: @caneloclo

Credit/Debit Card: at Canelo, your card number is always safe and protected using certified leading encryption technology. A secure shopping experience is a priority and a guarantee, and your details remain private and encrypted. We currently accept Visa, Mastercard and AMEX credit cards. Orders completed with credit cards will not be charged any additional fees. Available worldwide.

Apple Pay: Before using Apple Pay, make sure you save your card in your Apple Wallet. Make sure that you have an eligible device, are on the latest version of iOS and have an Apple ID signed in to iCloud. If you have any problems adding your card, contact your bank, card issuer, or AppleCare for help. Once you have successfully added your card, you can shop on Canelo easily. To shop on Canelo, once you've added your desired items to the cart, just tap the Apple Pay button on the product page or at the checkout page, and it will bring up a confirmation screen. On the confirmation screen, just make sure your details are correct, and then authenticate on your Apple device to process the payment. That's it, your order will be shipped to you before you know it!

Cash/Card on Delivery: for customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Available in the UAE, KSA, Kuwait, Bahrain and Oman.

No, not at the moment. Sorry :)

We use encryption standards that secure the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important thing is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party.

Please contact our Customer Service team via any of the following channels about your request, and we will get back to you soon. Please include your order number so we can match your email to your order.

E-mail: contact@caneloclo.ae
Instagram-DM: @caneloclo

Please contact our Customer Service team via any of the following channels about your request, and we will get back to you soon. Please include your order number so we can match your email to your order.

E-mail: contact@caneloclo.ae
Instagram-DM: @caneloclo

Please have no hesitation to contact our customer service team with your inquiry through any of the available contact channels and we will respond promptly. Please include your order number, so we can match your email to your order.

Email: contact@caneloclo.ae

If you possess a voucher code, you can enter it during the checkout process, and the corresponding discount will be applied before you finalize your order.

*Kindly be aware that certain voucher codes may not be applicable to items that are on sale.

Sure, just provide your email address on the checkout page. This won't automatically set up an account for you; it will only enable us to communicate with you regarding your order. However, if you decide to create an account, it will simplify your order and account management. It will also save your wishlist on your account, allowing you to access it from any device. Additionally, having an account will allow you to share your wishlist, save multiple addresses, and handle any inquiries more conveniently.

1) Check out caneloclo.ae and browse through our unisex collections.

2) If you like an item, simply select your size, color and quantity, then click "Add to Cart".

3) Add all the items you want to your purchase and continue shopping.

4) Once you are done, simply click on the top right of the page to view your shopping cart. Review your order and then click on "Proceed to Checkout".

5) You can checkout as a guest, sign in or create an account.

6) Enter your contact information and address. You will then be taken to a secure, private page where you can select your payment method and enter your payment details.

7) When you're done, just click "Complete Order" and we'll start packing for you!

Have fun shopping!

If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 14 days from the date of purchase. 

To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.  

If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order.

Refunds are issued within 48 hours of returns' quality approval. Card refund takes 5-7 working days. Cash on Delivery payments are refunded immediately as store credit only.

You can cancel and return orders from the United Arab Emirates within 14 days of receipt. Currently, you must pay the shipping cost, but you can choose any shipping partner that also delivers to our return address.

For international & UAE orders, returns need to be shipped back by you via a courier of your choice. Shipping costs are not covered by Canelo. To make a return, please follow the steps below:

1. E-mail us at contact@caneloclo.ae with your order number and the details of the item/s you would like to return.

2. Fill out the return form and enclose it in the bag or box.

3. Once our team has confirmed the return and provided the return address, pack your item/s and invoice into a bag or box

4. Send the return to the return address.

5. On the Airway Bill, please include your invoice number and note ""Return shipment to the UAE”. Mail your return using your carrier of choice. (For International returns)

Return address:

Maryam Beach Residence Cyan Building Flat 226
Sharjah Al Khan 009716
United Arab Emirates

Read more.

Yes, you will receive the total value in the form of a shopping voucher.

Please contact our Customer Service team via any of the following channels about your request, and we will get back to you soon.

E-mail: contact@caneloclo.ae
Instagram-DM: @caneloclo

Our return process:
Returns are available within 14 days of delivery. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 48 hours of receiving the items, the refund may take 5–7 days to reach you, depending on your bank's processing times.

Exchanges
If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order.

Questions
Please contact our Customer Service team via any of the following channels.
- E-Mail: contact@caneloclo.ae

Read more.

Refunds are issued within 48 hours of returns' quality approval. Card refund takes 5-7 working days. 

It depends on the shipping method you choose. Read more.

If you still have questions, please contact our Customer Service team via any of the following channels about your request, and we will get back to you soon. Please include your order number so we can match your email to your order.

E-mail: contact@caneloclo.ae
Instagram-DM: @caneloclo

It depends on the shipping method you choose. You will receive a tracking number, which you can track via the shipping provider.

If you still have questions, please contact our Customer Service team via any of the following channels about your request, and we will get back to you soon. Please include your order number so we can match your email to your order.

E-mail: contact@caneloclo.ae
Instagram-DM: @caneloclo

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

Please contact our Customer Service team via any of the following channels about your request, and we will get back to you soon. Please include your order number so we can match your email to your order.

E-mail: contact@caneloclo.ae
Instagram-DM: @caneloclo

We sure do! At the moment we deliver to the following International countries: Saudi Arabia, Kuwait, Bahrain, Oman and Qatar.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

Please visit Shipping condition to see our options.

Please visit Shipping condition to see our options.

At the moment we deliver to the following countries: UAE, Saudi Arabia, Kuwait, Bahrain, Oman and Qatar

Of course, our goal is to deliver worldwide. We will take care of this together with you.

International shipments may be subject to customs/import duties, depending on the destination country's customs and tax laws.

For KSA & Kuwait: No duties or taxes are due upon delivery.

For other countries: customs duties, import taxes and other handling fees may apply and are payable by the customer. Please inquire about the laws of the destination country. Duties and taxes once collected are non-refundable.